please help

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   Hello, I have an issue that I really need the answer to. So I was trying to use the rollback feature on one of my folders, this folder had over 40,000 pictures, I just wanted to undo something I did. I chose a backup restore date to before I did the thing I was trying to undo, and Buddybackup, slowly as usual, started to restore things. I thought it was doing everything the way it was supposed to, but then it started to get rid of ALL my pictures and subfolders in that folder, only leaving the unsorted pictures I had left. I panicked, and closed it so it wouldn't back that up, then tried to open buddybackup again and it wouldn't open. SO then I tried to uninstall it, and I guess I got rid of all the backups on my mom's computer (I wasn't looking at the box that said yes or no) I need to know if there's a way I can get these files back, my computer is working perfectly fine, I only need that folder back. Do you know where the files are kept or how I can undo this or anything? My Buddybackup username is pikopiko10101, i'm running windows 7, I don't know if there's anything else you need to know
(I also emailed this question to them but just in case...)

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pikopikox2 Members Profile Find Members Posts Buddy Joined: 12/October/2011 Status: Offline Points: 2	Post Options Post Reply Quote pikopikox2 Report Post Thanks(0) Quote Reply Topic: please help Posted: 12/October/2011 at 10:30pm
	Hello, I have an issue that I really need the answer to. So I was trying to use the rollback feature on one of my folders, this folder had over 40,000 pictures, I just wanted to undo something I did. I chose a backup restore date to before I did the thing I was trying to undo, and Buddybackup, slowly as usual, started to restore things. I thought it was doing everything the way it was supposed to, but then it started to get rid of ALL my pictures and subfolders in that folder, only leaving the unsorted pictures I had left. I panicked, and closed it so it wouldn't back that up, then tried to open buddybackup again and it wouldn't open. SO then I tried to uninstall it, and I guess I got rid of all the backups on my mom's computer (I wasn't looking at the box that said yes or no) I need to know if there's a way I can get these files back, my computer is working perfectly fine, I only need that folder back. Do you know where the files are kept or how I can undo this or anything? My Buddybackup username is pikopiko10101, i'm running windows 7, I don't know if there's anything else you need to know (I also emailed this question to them but just in case...)

administrator Members Profile Find Members Posts Admin Group Joined: 01/October/2003 Status: Offline Points: 68	Post Options Post Reply Quote administrator Report Post Thanks(0) Quote Reply Posted: 13/October/2011 at 2:55pm
	Hi there, Sorry to hear you're having problems. A member of the support team should be contacting you shortly. Regards, BuddyBackup Support