Help with Installing BuddyBackup

This page will help you if you're having problems installing or running BuddyBackup.

Problems downloading BuddyBackup
The installers says "Error opening file for writing"
Windows Account Permissions
Problems running BuddyBackup
The Windows Explorer functionality isn't working
How do I run BuddyBackup?

Problems downloading BuddyBackup

When you click the download button (at the top of the page), the file should download straight away. Some browsers such as Microsoft Internet Explorer may initially block the download and show you a "yellow bar" warning you about the download. In these cases, you need to click on the file to allow the download. For an example see here on the Microsoft website.

Sometimes you might lose track of where the file has been downloaded to. Check your desktop for the saved file called BuddyBackupInstall.exe. It might also be in your Downloads folder.

If you think there is a problem with the downloads, please e-mail us at webmaster@buddybackup.com

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The installers says "Error opening file for writing"

This means you probably don't have permissions from the computer administrator to install new software. For example, this might be the case if you are running on an office computer, or if you're not the main user of your computer. In this case, you'll need to ask the person who administrates your computer to install BuddyBackup for you.

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Windows Account Permissions

On Windows Vista and 7 you will need to give permission to the BuddyBackup installer to run. This will generally involves clicking a button to say you will allow the file BuddyBackupInstall.exe to make changes on your computer. See here on the Microsoft website.

Still having problems? E-mail us at support@buddybackup.com.

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Problems running BuddyBackup

If you're running Windows XP, you need to have a special bit of Microsoft software installed called the .NET Framework. Normally the BuddyBackup installer will download and install this for you, but it's possible this might not have worked correctly. You can manually install this from the Microsoft website. (Note you won't need to do this on Vista or 7 as this will already be installed).

Similarly, BuddyBackup uses another Microsoft library called the Visual C++ 2008 library. Again, this should have already been installed for you automatically. But, you can try manually installing from the Microsoft website.

Still having problems? E-mail us at support@buddybackup.com.

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The Windows Explorer functionality isn't working

The Explorer functionality might only start working once you've restarted your machine, so try rebooting.

Still having problems? E-mail us at support@buddybackup.com.

Read about the Windows Explorer Integration here.

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How do I run BuddyBackup?

BuddyBackup should run when you log in. If it doesn't:

  1. Click the Windows Start button
  2. Click All Programs
  3. Click BuddyBackup, then BuddyBackup

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BuddyBackup's intuitive interface and ground breaking feature set make this one of the most important pieces of free software to grace our desks for a long time.

- 5 Stars